Credit Control Officer

Credit Control Officer

Position overview

Location: Bacolod, Philippines (office-based). Region focus: Australia-aligned operations (day shift on Australian time). Work schedule: Day shift (Australian time). Employment type: Full-time.

We are hiring three talented people based in Bacolod, Philippines, for Credit Control Officer roles. This is an opportunity to join a high-performing, collaborative environment where you will take ownership of a debtor ledger and play a vital role in financial outcomes.

Role overview

As a Credit Control Officer, you will be responsible for the end-to-end management of a complex debtor ledger. This role is a blend of analytical risk assessment, proactive collections, and high-level stakeholder management. You will act as a pivotal link between the Finance and Sales teams, ensuring that cash flow is optimized while maintaining excellent customer relationships.

Key responsibilities

1. Collections & ledger management

• Proactively manage debtor collections by following up on outstanding invoices via phone and email.
• Maintain accurate records of collection activity and payment commitments.
• Escalate high-risk or slow-paying accounts in accordance with company policy.
• Manage daily banking, payment allocations, and reconciliations with high accuracy.

2. Credit risk & compliance

• Oversee the new account application process: reviewing external credit reports, analyzing customer data, and assessing documentation.
• Review and manage customer risk profiles and credit limits in alignment with the credit policy.
• Ensure all credit decisions are backed by clear communication and meticulous documentation.

3. Dispute resolution & customer service

• Investigate and resolve non-payment issues by liaising with customers and internal operations/sales teams.
• Meet defined service level agreements (SLAs) for new account assessments and establishment.
• Provide a professional and empathetic approach to complex customer queries to ensure "issue resolution" rather than just "debt chasing."

4. Reporting & continuous improvement

• Provide clear reporting on aged debt, expected vs. actual cash receipts, and potential cash flow risks.
• Identify recurring billing issues and support improvements to the debtor function and internal accountability.
• Contribute to a team culture focused on continuous improvement and achieving team-wide goals.

Key outcomes

• Measurable reduction in aged debtors (DSO).
• Improved cash inflow visibility and reporting accuracy.
• Streamlined resolution of invoice disputes.
• Establishment of positive, collaborative relationships between the Credit and Sales departments.

Apply

If you are one of the three motivated professionals we are looking for, submit your application. We value proactive individuals who take ownership of their function and drive meaningful change in a supportive, team-focused environment.

What you bring (selection criteria)

Technical skills & experience

• ERP expertise: Proven experience using large enterprise ERP systems such as Pronto, JD Edwards, SAP, Oracle, or Salesforce.
• Industry experience: Previous experience in credit control, accounts receivable, or debtor management, preferably within a complex or diversified service/project-based environment.
• Financial literacy: Strong competency in banking, allocations, reconciliations, and AR processes.
• Analytical rigor: Ability to profile credit risk and analyze financial data to make informed decisions.

Soft skills

• Communication: A confident and professional communicator who is comfortable navigating sensitive or complex financial conversations.
• Problem solving: A solutions-oriented mindset with an eye for detail and the ability to resolve root-cause issues.
• Organization: Highly persistent and outcome-focused, with the ability to prioritize a heavy workload to meet strict deadlines.
• Collaboration: A team player who enjoys variety and building rapport with stakeholders across different departments.