Collections Team Leader

Collections Team Leader

Position overview

Location: Bacolod, Philippines (office-based). Region focus: Australia-aligned operations (day shift on Australian time). Work schedule: Day shift (Australian time). Employment type: Full-time.

Click Global Talent is expanding. We are looking for a talented Collections Team Leader based in Bacolod, Philippines, to lead and supervise our newly formed team of Credit Control Officers. This is an opportunity to join a high-performing, collaborative environment where you will take ownership of the team's performance, guide strategic debtor management, and play a vital role in financial success.

Role overview

As the Collections Team Leader, you will be responsible for overseeing the end-to-end management of complex debtor ledgers by directly supervising, mentoring, and managing the workload of three Credit Control Officers. This role blends leadership, analytical risk escalation, process optimization, and high-level stakeholder management. You will act as the primary escalation point and a pivotal link between the Credit Control team, Finance, and Sales, ensuring cash flow is optimized, team KPIs are met, and excellent customer relationships are maintained.

Key responsibilities

1. Team leadership & supervision

• Supervise, mentor, and monitor the daily activities of three Credit Control Officers to ensure productivity and alignment with company goals.
• Allocate debtor ledgers and workloads efficiently across the team, monitoring individual portfolios for balance and performance.
• Conduct regular performance reviews, provide constructive feedback, and identify training opportunities to foster continuous professional growth.

2. Escalation & ledger oversight

• Act as the senior escalation point for high-risk, slow-paying, or complex customer accounts transferred by Credit Control Officers.
• Review and approve high-level credit limits and new account applications, ensuring team risk profiles align with the global credit policy.
• Audit daily banking, payment allocations, and reconciliations completed by the team to guarantee accuracy and compliance.

3. Stakeholder management & dispute resolution

• Oversee complex dispute resolutions, helping the team investigate root-cause non-payment issues with senior sales and operations managers.
• Ensure the team consistently meets or exceeds defined service level agreements (SLAs) for account establishment and customer queries.
• Foster a culture focused on professional, empathetic customer service, guiding the team toward strategic issue resolution rather than standard debt chasing.

4. Reporting & process improvement

• Consolidate team metrics for executive reporting on total aged debt, days sales outstanding (DSO), expected vs. actual cash receipts, and macroeconomic cash flow risks.
• Identify recurring structural billing or ledger errors and implement systematic improvements to the debtor function.
• Drive a collaborative team culture focused on continuous process optimization, leading by example to achieve team-wide financial targets.

Key outcomes

• Measurable, team-wide reduction in aged debtors (DSO).
• High accuracy in consolidated cash inflow visibility and executive-level reporting.
• Streamlined, efficient resolution of complex invoice disputes through team coaching.
• Maintenance of positive, strategic, and collaborative relationships between the Credit Control team and external departments (Sales/Operations).

Apply

If you are the motivated leadership professional we are looking for, submit your application. We value proactive individuals who take ownership of their function, empower their team, and drive meaningful change in a supportive environment.

What you bring (selection criteria)

Technical skills & experience

• Leadership experience: Proven experience supervising, leading, or managing a team of credit control, accounts receivable, or debtor management professionals.
• ERP expertise: Advanced proficiency using large enterprise ERP systems such as Pronto, JD Edwards, SAP, Oracle, or Salesforce.
• Financial & analytical literacy: Strong competency in complex banking, allocations, reconciliations, and AR processes, alongside the ability to profile high-level credit risk.

Soft skills

• Leadership & collaboration: A natural people leader who can motivate a team, build strong rapport across departments, and foster a supportive, team-focused environment.
• Advanced communication: A confident, professional, and diplomatic communicator capable of navigating sensitive financial conversations and managing high-level stakeholder expectations.
• Problem solving & organization: A solutions-oriented mindset with the ability to prioritize a heavy team workload, meet strict reporting deadlines, and solve root-cause systemic issues.